AliExpress Partners with 17TRACK: Enhancing Global Logistics for a Better Cross-Border Shopping Experience

AliExpress, a leading global cross-border e-commerce platform under Alibaba Group, is committed to delivering an exceptional shopping experience for consumers worldwide. With a vast range of products and a continuously optimized global logistics network, AliExpress serves over 150 million active buyers across more than 200 countries and regions.

To provide a more convenient and worry-free cross-border shopping experience, AliExpress has introduced innovative service models, such as the highly acclaimed Choice program, which offers free shipping, hassle-free returns, and delivery time guarantees to boost user satisfaction. Over the past two years, AliExpress has reduced its global average delivery time by 50%, reflecting its strong focus on logistics efficiency and consumer experience. As a global e-commerce leader, providing efficient and reliable tracking information is critical to safeguarding consumer rights and enhancing the platform’s reputation.

Through its partnership with 17TRACK, AliExpress has achieved significant improvements in enhancing the consumer logistics experience:

• Higher-Quality Logistics Information for a Better Consumer Experience: The 17TRACK API integrates data from numerous top-tier global carriers, providing AliExpress users with more timely, accurate, and comprehensive tracking information. This allows consumers to clearly understand their package’s shipping status, reducing wait-time anxiety and increasing confidence and satisfaction in their shopping experience.

• Improved Tracking Accuracy for a Hassle-Free Experience: 17TRACK’s advanced tracking number recognition and intelligent error correction features ensure consistently high accuracy in shipment tracking on the AliExpress platform. Consumers can easily and accurately access logistics information, avoiding frustrations caused by errors or missing data, and enjoying a more seamless tracking experience.

The collaboration between AliExpress and 17TRACK demonstrates a shared commitment to improving the global cross-border e-commerce experience. Leveraging its professional technology and high-quality service, 17TRACK has effectively helped AliExpress enhance the quality of logistics information and the accuracy of tracking queries, ultimately benefiting every consumer shopping on AliExpress. Throughout the partnership, both teams have communicated closely and worked collaboratively to achieve a common goal—delivering an outstanding logistics experience for global users. This consumer-centric, cooperative approach has been key to the success of both parties.

"The 17TRACK API has improved how we handle global package tracking. Its all-in-one platform and solid features allow us to provide millions of customers with more accurate, real-time order updates—making the shopping experience on AliExpress better for everyone. 17TRACK really delivers a dependable solution." — AliExpress Operations Team