Reimagine post-purchase journeys with 17TRACK SaaS.
AI-powered 24/7 returns automation that recovers revenue and fuels growth.
Recover Revenue
Reduce Reverse Logistics Costs
Automated Processing
Support Workload
*Total Return Loss=(Orders×Return Rate)×(Refunds+Shipping+Labor+Chargeback Risk+Traffic Loss)
*Based on a 20.15% average recovery rate and industry reverse logistics costs. Actual results may vary
Make returns part of your brand experience.
Let customers start returns, exchanges, and track progress on their own, reducing support workload and improving satisfaction.
Customize branding, visuals and messaging
Auto-translate into multiple languages
Real-time refund & tracking updates with 9 automated milestones
Describe return policies in plain language. AI builds the workflow automatically.
9 triggers × 8 actions for complex return scenarios
AI answers return questions based on your policies
Filter pending returns by status, reason, channel, and more
Turn returns into retention opportunities with credits, exchanges, and smart incentives.
Prevent refunds with compensation, credits, or exchange offers
Drive retention after refunds with store credits
Revenue Recovery Dashboard with real-time return metrics
Automatically choose the best return shipping option while reducing reverse logistics costs.
Compare carrier rates in real time and recommend the best option
Supports USPS, DHL, UPS, FedEx and more
Multiple return addresses with automatic label generation
Reduce return costs and build a branded returns experience
Turn returns into a new revenue channel